Privacy policy

Privacy Policy – Battle City Games

Last updated: 03 February 2026

This Privacy Policy explains how Battle City Games Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from https://battlecitygames.co.uk (the “Site”).

We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact Details

If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

Email: contact@battlecitygames.co.uk
Postal address:
Battle City Games
Unit 6, Northend
122–124 London Road
Portsmouth
PO2 9DD
United Kingdom

Personal Information We Collect

“Personal Information” means any information that can identify you directly or indirectly.

1. Device Information

Collected automatically when you access the Site.

Purpose

  • To load and operate the Site correctly
  • To improve performance, usability, and security
  • To analyse site usage and prevent fraud

Data collected

  • Browser type and version
  • IP address
  • Time zone
  • Cookie data
  • Pages and products viewed
  • Search terms
  • Interaction data

Source

  • Cookies, log files, web beacons, pixels, and similar technologies

Shared with

  • Shopify (our ecommerce platform)
  • Analytics and security service providers

2. Order Information

Collected when you place or attempt to place an order.

Purpose

  • To fulfil your order and process payments
  • To arrange shipping and delivery
  • To communicate with you about your order
  • To issue invoices, refunds, and confirmations
  • To screen orders for fraud or risk
  • To comply with legal obligations

Data collected

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by payment providers; we do not store full card details)

Shared with

  • Shopify
  • Payment processors
  • Delivery and fulfilment partners

3. Customer Support & Account Information

Collected when you contact us or create an account.

Purpose

  • To provide customer support
  • To manage accounts and incomplete orders
  • To process refunds and resolve disputes
  • To respond to enquiries and complaints
  • To manage table bookings, competitions, and events
  • To improve our services and customer experience
  • To send newsletters or marketing communications (where consent has been given)

Shared with

  • Customer support platforms
  • Email and communication service providers

Minors

Our Site is not intended for individuals under the age of 16.
We do not knowingly collect personal data from children.

If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Sharing Personal Information

We may share your personal data in the following circumstances:

Service Providers

We use trusted third parties to help operate our business, including:

  • Website hosting and analytics
  • Payment processing
  • Delivery and logistics
  • Marketing and email services
  • Customer support platforms
  • IT and security services

All service providers are contractually required to:

  • Keep your data secure
  • Use it only for specified purposes
  • Process it in accordance with our instructions and applicable law

Details of specific providers are available on request.

Legal & Business Transfers

We may disclose your information where required to:

  • Comply with legal obligations
  • Enforce or defend our legal rights
  • Prevent fraud or illegal activity
  • Protect vital interests

If our business is sold, restructured, or merged, your data may be transferred to the new owner, subject to the same privacy protections.

Shopify

Our store is hosted on Shopify Inc. Shopify processes your personal data in accordance with its Privacy Policy, available here:
https://www.shopify.com/legal/privacy

Behavioural Advertising & Analytics

We may use your information to provide marketing or advertising relevant to your interests.

This may include:

  • Google Analytics
  • Shopify Audiences
  • Advertising platforms such as Meta (Facebook) and Google

You can learn more about how targeted advertising works at:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opt-out options:

Lawful Basis for Processing (UK GDPR)

We process your personal data on one or more of the following lawful bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests (where these do not override your rights)

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil our contractual obligations
  • Meet legal, tax, and accounting requirements
  • Resolve disputes

You may request deletion of your data at any time, subject to legal retention requirements.

Automated Decision-Making

We do not use fully automated decision-making that has a legal or significant effect on you.

Shopify uses limited automated systems to prevent fraud, such as:

  • Temporary IP or payment method blacklisting following repeated failed transactions

These measures do not have a significant legal effect.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at contact@battlecitygames.co.uk.

Cookies

We use cookies to operate and improve our Site. These include:

  • Essential cookies (required for functionality)
  • Analytics cookies
  • Marketing and advertising cookies

You can manage cookies via your browser settings. Blocking cookies may affect site functionality.

For more information, visit:
https://www.allaboutcookies.org

Do Not Track

We do not currently respond to “Do Not Track” browser signals, as there is no consistent industry standard.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on our Site.

Complaints

If you are unhappy with how we handle your data, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://www.gov.uk/data-protection